About Scorpio Surgical Billing
At Scorpio Surgical Billing, we help healthcare providers manage the demanding administrative side of medical and surgical billing with greater clarity, accuracy, and support. Our work includes insurance claims, patient statements, collections, and billing-related phone communication, all handled with close attention to detail and a strong customer-service mindset. We serve healthcare providers throughout the United States and understand how quickly billing responsibilities can consume valuable time inside a practice. Our goal is to simplify those responsibilities, provide professional support, and give providers more room to focus on patient care, practice operations, and the work that matters most.
Meet Michelle Simmons, CPC
With 35 years of experience in medical billing, Michelle Simmons combines firsthand knowledge of insurance company processes with decades of experience managing medical billing operations. After spending 15 years working in the insurance industry, including with Blue Cross and Blue Shield, she went on to spend 20 years as an owner and Chief Billing Officer.
Michelle’s approach emphasizes careful claim review, accurate coding, and thorough appeals to help identify missed billing opportunities, address denials, and pursue appropriate reimbursement for healthcare providers.
Built to Take Pressure Off Healthcare Practices
Scorpio Surgical Billing was established around a practical need in healthcare: providers often spend too much time dealing with billing tasks that are complex, time-consuming, and easy to let pile up. Claims, patient balances, statements, follow-up communication, and collections all require consistent attention, yet those responsibilities compete with the day-to-day demands of running a medical or surgical practice.
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That is where we come in. Our role is to provide professional billing support that helps practices stay organized and reduces the administrative load carried by physicians, office managers, and internal staff.
We believe billing support should make a practice feel more manageable, not add another layer of confusion. That means staying responsive, communicating clearly, and handling each task with the level of care it requires.
Experience That Delivers Results
- Children’s Hospital: Recovered more than $640,000 in missed revenue within 18 months and continued recovering an average of $65,000 per month in missed billing opportunities.
- Specialty Surgical Center: Successfully appealed an underpaid six-figure claim, securing additional payment equal to 60% of the total claim amount filed.
Medical and Surgical Billing is Our Focus
Our specialty is medical and surgical billing, and we understand that this work requires far more than simply sending claims. Every part of the process connects to something else, from accurate submissions and follow-up to patient communication and collections. We work across multiple areas of the billing cycle so providers are not left trying to coordinate several disconnected tasks on their own. By supporting claims, statements, collections, and related phone communication, we help create a more organized billing workflow.
That broader view is important because a billing issue rarely exists in isolation. A delayed claim can affect collections, patient balances, staff communication, and cash flow, so we approach the process with attention to how each part fits together.
Attention to Detail is Not Optional
Medical billing requires precision. Small errors, missed follow-ups, incomplete information, or inconsistent communication can create unnecessary delays and extra work for a practice.
That is why strict attention to detail is central to the way we operate. We take the time to review the work carefully and approach billing responsibilities with the understanding that accuracy matters at every stage.
We also know that detail-oriented work should not come at the expense of responsiveness. Our goal is to combine careful review with efficient communication so providers are not left waiting for answers when they have questions or concerns.
Insurance Claims Handled With Care
Insurance claims can quickly become one of the most demanding parts of a practice’s administrative workload. Submitting claims is only the beginning, and follow-up often requires additional time, communication, and attention.
We support healthcare providers by helping manage this part of the billing process in a professional and organized way. Our focus is on keeping the workflow moving and reducing the amount of claim-related work that falls back on the practice.
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We do not promise specific reimbursement outcomes or guaranteed collections because those results can depend on many factors outside any billing company’s control. What we do promise is a careful, professional approach to the responsibilities we handle.
Patient Statements and Collections With Professional Communication
Patient billing can be sensitive because it sits at the intersection of financial responsibility and the overall patient experience. A confusing statement or poorly handled conversation can create frustration for both the patient and the practice.
We approach patient statements and collections with professionalism and clear communication. The goal is to help practices manage outstanding balances while maintaining a respectful experience for the people they serve.
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That customer-service mindset matters because billing is often one of the last interactions a patient has with a practice. We believe it should be handled with the same care and professionalism as the rest of the patient experience.
Fielding Phone Calls So Your Team Can Stay Focused
Billing-related phone calls can interrupt a busy practice throughout the day. Questions from patients, follow-up conversations, and administrative communication all take time away from clinical and operational priorities.
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We help by handling field phone calls related to the billing process. That support can reduce interruptions for in-house staff and create a more consistent point of communication for billing-related concerns.
For providers and practice managers, having someone else manage those conversations can make the day feel much more organized. It allows the internal team to focus more of its attention on patients, scheduling, operations, and other responsibilities that cannot be outsourced as easily.
Customer Service is Part of the Billing Process
We do not view billing as purely administrative. The way questions are answered, concerns are handled, and information is communicated can have a direct effect on how a provider experiences the service.
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That is why customer service is one of our core priorities. We want healthcare practices to feel supported, informed, and comfortable reaching out when they need clarification.
Professionalism, responsiveness, and respect guide the way we communicate. Our goal is to make providers feel like they have a reliable billing partner rather than a distant service that is difficult to reach.
A Team Built Around Reliability & Communication
The qualities we value most in our team are the same ones healthcare providers expect from a billing partner: professionalism, attention to detail, reliability, and strong communication.
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We look for people who can manage important administrative work carefully while also communicating clearly with providers and patients. Familiarity with healthcare billing is important, but so is the ability to stay organized and handle conversations professionally.
We believe technical ability and customer service have to work together. A billing team may understand the process well, but if communication is inconsistent or difficult, the overall service can still fall short.
Nationwide Support for Healthcare Providers
Scorpio Surgical Billing serves healthcare providers anywhere in the United States. That allows us to work with physicians, medical groups, and surgical practices that need professional billing support regardless of where their office is located.
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Our ideal clients are practices that want to reduce administrative pressure and create a more organized billing process. Some may need broader support across several billing responsibilities, while others may be looking for help identifying weaknesses in their current workflow.
The common thread is a desire for more consistency, attention, and professional support. We work to understand those needs before recommending the next step.
Clear Communication From the First Conversation
When a healthcare provider reaches out to us, the first step is a professional conversation about the practice’s current billing needs. We want to understand what responsibilities are taking the most time, where the team is experiencing frustration, and what kind of support would be most useful.
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From there, we can discuss the complimentary practice analysis and determine whether there are opportunities to streamline the current process. We believe that beginning with listening leads to better service later.
That approach also helps set realistic expectations. Every practice is different, and we do not believe in presenting the exact same solution to every provider without first understanding the situation.
If a Concern Comes Up, We Address It Directly
No professional service is improved by avoiding difficult conversations. If something does not go as planned, we want providers to contact us so we can review the issue, explain what happened, and determine the appropriate next step.
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We believe responsiveness is part of accountability. Concerns should be acknowledged and addressed rather than left unresolved.
Our goal is to maintain clear communication even when a situation requires extra attention. That approach supports stronger working relationships and gives providers confidence that their questions will be taken seriously.
Frequently Asked Questions
We provide medical and surgical billing support that includes insurance claims, patient statements, collections, and billing-related phone communication. Our services are designed to reduce administrative demands for healthcare practices.
We work with healthcare providers, physicians, and medical or surgical practices that need professional billing support. Services are available to providers throughout the United States.
Yes. Patient statements are part of the billing support we provide. We approach them with attention to accuracy and clear communication.
Yes. Collections are one of the billing responsibilities we handle. We focus on professional follow-up and respectful communication while supporting the practice’s administrative process.
Yes. We can field billing-related phone communication, which can help reduce interruptions for practice staff and create a more consistent experience for billing inquiries.
Pricing depends on the needs, size, and billing responsibilities of the practice. The best first step is to discuss your current process so we can understand the scope of support required.
Contact Scorpio Surgical Billing to discuss your practice’s billing needs and request a complimentary practice analysis. We can then review your current workflow and talk through the next steps.
Make Billing Less Demanding on Your Practice
Medical and surgical billing will always require attention, but it should not consume the time and energy your practice needs for patient care and daily operations. At Scorpio Surgical Billing, we provide professional support for claims, patient statements, collections, phone communication, and other billing responsibilities with a strong focus on detail, responsiveness, and customer service. Our nationwide support gives healthcare providers a practical way to evaluate and streamline their current process.
Bring over four decades of experience in healthcare insurance and surgical billing to your front desk. We can help your staff navigate the intricacies of a surgical practice through personal, hands-on training designed to streamline processes, minimize errors, reduce back-end cleanup, enhance patient satisfaction, and improve revenue cycle management.
Contact us today to learn how we can support your team, strengthen your billing workflow, and help your practice succeed!
